Mostrar el registro sencillo del ítem

dc.contributor.advisorGarcía Ardila, Alexis
dc.contributor.authorParra Russi, Diana Catalina
dc.contributor.authorCastro Mercado, Kelly Johana
dc.contributor.authorSanin Villamil, Keilly Natalia
dc.date.accessioned2021-09-08T19:50:04Z
dc.date.available2021-09-08T19:50:04Z
dc.date.issued2016
dc.identifier.urihttps://repositorio.ecci.edu.co/handle/001/1450
dc.description.abstractHotel de la Opera was born from the restoration and joining of two distinguished and renowned houses next to El Teatro Colón, built during the 19th and 20th centuries. The hotel offers a warm, quiet and unique atmosphere, with generous areas and balconies that look over the cobblestone streets, an unforgettable memory of your stay in the capital city of Colombia. This has two places to eat, La Scala and El Mirador which offer a select combination of Mediterranean, International and local dishes in the Bogotá tradition. In this case, the investigation focuses on the customers and staff members from the Hotel restaurants.eng
dc.description.tableofcontentsIntroduction Justification Investigation problem Problem description Problem formulation Hypothesis 1 Objectives 1.1 General objective 1.2 Specific objectives 2 Antecedents 3 Theoretical framework 3.1 Customer satisfaction 3.2 CSI: customer satisfaction index 3.3 Foreign language 3.4 Communicative ability 3.5 “Colombia very well” program published on July 14, 2014 by “Ministerio de Educación y Turismo” 3.6 Handbook 4 Investigation methodology 5 Data analysis 6 Conclusions 7 Projections Bibliographyeng
dc.format.extent51 p.spa
dc.format.mimetypeapplication/pdfspa
dc.language.isoengspa
dc.publisherUniversidad ECCIspa
dc.rightsDerechos Reservados - Universidad ECCI, 2016spa
dc.titleCustomer satisfaction index with the implementation of a handbook in English as a foreign language in hotel de la ópera restaurantseng
dc.typeTrabajo de grado - Pregradospa
dc.publisher.placeColombiaspa
dc.relation.referencesCambridge University. Common European Framework or reference for Languages: Learning, Teaching, assessment. Council of Europa.spa
dc.relation.referencesColby, R. (2010). Retrieved in May the 25th of 2016, from http://wow.richardcolby.net/wp-content/uploads/2010/03/Chapter8.pdfspa
dc.relation.referencesColombia very well. (2014) (1st ed.). Colombia. Taken from http://www.colombiaaprende.edu.co/html/micrositios/1752/articles-343287_recurso_1.pdfspa
dc.relation.referencesConnors, R. J. (1983). Handbooks: History of a Genre. Rhetoric Society Quarterly, 13(2), 87–98. Retrieved from http://www.jstor.org.ezproxy.unal.edu.co/stable/3885636spa
dc.relation.referencesEl Espectador. (11th July 2011). El Espectador. Taken from http://www.elespectador.com/noticias/bogota/monserrate-y-candelaria-sitios-preferidos-turistas-articulo-283525spa
dc.relation.referencesGelvez, J. S. (2010). Estado del arte de modelos de medición de la satisfacción del cliente. Retrieved in May the 5th of 2016, from http://repositorio.uis.edu.co/jspui/bitstream/123456789/5293/2/136447.pdfspa
dc.relation.referencesGiancarlo Fantechi, E. P. (2013). Relingüística. Retrieved in August the 13th of 2016, from http://relinguistica.azc.uam.mx/no010/a11.htmspa
dc.relation.referencesHayes, B. (2000). Cómo medir la satisfacción del cliente. Universidad Iberoamericana.spa
dc.relation.referencesHill, N., Roche, G., & Allen, R. (2007). Customer Satisfaction. Londres: Cogent.spa
dc.relation.referencesPresidencia de la república. (10th July 2014). Presidencia de la república. Taken from http://wsp.presidencia.gov.co/Prensa/2014/Julio/Paginas/20140710_05-Programa-Nacional-de-Ingles-2015-2025-Colombia-very-well-pondra-a-hablar-ingles-a-los-colombianos.aspxspa
dc.relation.referencesPunchihetti, S. (2013). First, second and foreign language learning: how distinctive are they from the another? Sri Jayawardenapura Kotte.spa
dc.relation.referencesSibanda, N. (2009). Quantitative Research. Wellington: Victoria University.spa
dc.relation.referencesTamayo, M. (2003). El proceso de la investigación científica. Mexico: Limusa.spa
dc.relation.referencesUniversity of South Australia. (January de 2014). Customer Satisfaction Index (CSI). Taken from https://www.unisa.edu.au/Global/business/centres/i4c/docs/Customer%20Satisfactiospa
dc.relation.referencesVargas, J. & Vásquez, D. (2016). Informe Turismo Enero 2015 (1st ed.). Bogotá. Taken from http:// informe_turismo_enero2015.pdfspa
dc.rights.accessrightsinfo:eu-repo/semantics/openAccessspa
dc.subject.proposalSatisfacciónspa
dc.subject.proposalRestaurantesspa
dc.subject.proposalClientesspa
dc.subject.proposalSatisfactioneng
dc.subject.proposalRestaurantseng
dc.subject.proposalCustomerseng
dc.type.coarhttp://purl.org/coar/resource_type/c_7a1fspa
dc.type.contentTextspa
dc.type.driverinfo:eu-repo/semantics/bachelorThesisspa
dc.type.redcolhttps://purl.org/redcol/resource_type/TPspa
dc.type.versioninfo:eu-repo/semantics/updatedVersionspa
dc.description.degreelevelPregradospa
dc.description.degreenameProfesional en Lenguas Modernasspa
dc.description.programLenguas Modernasspa
dc.publisher.facultyFacultad de Ciencias Jurídicas, Sociales y Humanasspa
dc.type.coarversionhttp://purl.org/coar/version/c_970fb48d4fbd8a85spa
dc.rights.coarhttp://purl.org/coar/access_right/c_abf2spa


Ficheros en el ítem

Thumbnail
Thumbnail
Thumbnail

Este ítem aparece en la(s) siguiente(s) colección(ones)

Mostrar el registro sencillo del ítem