García Ardila, AlexisParra Russi, Diana CatalinaCastro Mercado, Kelly JohanaSanin Villamil, Keilly Natalia2021-09-082021-09-082016https://repositorio.ecci.edu.co/handle/001/1450Hotel de la Opera was born from the restoration and joining of two distinguished and renowned houses next to El Teatro Colón, built during the 19th and 20th centuries. The hotel offers a warm, quiet and unique atmosphere, with generous areas and balconies that look over the cobblestone streets, an unforgettable memory of your stay in the capital city of Colombia. This has two places to eat, La Scala and El Mirador which offer a select combination of Mediterranean, International and local dishes in the Bogotá tradition. In this case, the investigation focuses on the customers and staff members from the Hotel restaurants.Introduction Justification Investigation problem Problem description Problem formulation Hypothesis 1 Objectives 1.1 General objective 1.2 Specific objectives 2 Antecedents 3 Theoretical framework 3.1 Customer satisfaction 3.2 CSI: customer satisfaction index 3.3 Foreign language 3.4 Communicative ability 3.5 “Colombia very well” program published on July 14, 2014 by “Ministerio de Educación y Turismo” 3.6 Handbook 4 Investigation methodology 5 Data analysis 6 Conclusions 7 Projections Bibliography51 p.application/pdfengDerechos Reservados - Universidad ECCI, 2016Trabajo de grado - Pregradoinfo:eu-repo/semantics/openAccessSatisfacciónRestaurantesClientesSatisfactionRestaurantsCustomershttp://purl.org/coar/access_right/c_abf2