Bohórquez Morales, Cesar AugustoDíaz Hernández, Danny Leonardo2020-06-022020-06-022014https://repositorio.ecci.edu.co/handle/001/58361p.This project aims to solve the problem concerning the general store DIACO management company for this has had the collaboration of a co-worker who works in the company in this area and highlights the need to assess and a proposal that will allow the organization to identify the flaw that have been presented in the service area in the store. Why create and implement indicators that will enable the company to improve its "level of service" also improving its inventory process at any level within the company is evident, this confirms the scope of the proposal, together with their limitations. The objectives and purposes for which has developed this proposal are described. In support of the proposal, a framework that can identify the flaws and problems currently facing the company general store DIACO COLOMBIA and are causing the level of satisfaction and service quality of the company is set to display as affected. It continues with the frame of reference, which is the pillar that allows supporting and support the proposal that the company will be presented, focusing characteristics and situations into the general store and the management and control of inventory properly and supply thereof, procedures that will enable the organization to develop practical and sustainable solutions for the management of inventories and stocks by type of stock that works; Following a conceptual framework to characterize all elements involved in the research process and the basis of the proposal, specific and timely topics such as logistics warehousing and inventory management are defined.BIBLIOGRAFIA Jesús Mauricio Beltrán Jaramillo Indicadores de Gestión Herramientas para lograr la competitividad 2 Ed 3R Editores. Humberto Guerrero Salas Inventarios: Manejo y Control Editorial Starbook 2010 Paul R. Niven El cuadro de mando Integral paso a paso Prologo de Robert S. Kaplan Edición Gestión 2000. María Carmen Ruiz Olaya Gestión de la calidad del servicio a través de indicadores externos Edición AECA 2001 60 CIBERGRAFIA Parra,J.(2012) Noticias Diaco. Recuperado de http://www.diaco.com.co/MEDIACENTER/NoticiasColombia/NoticiaCol3.aspx Sánchez, E.(2008) Indicadores de evaluación de la calidad en los servicios, Revista ays.com, volumen (22).28-29. Recuperado de http://www.revista-ays.com/DocsNum22/FirmasInvitadas/Hilara.pdf Guzmán, A.& Sánchez, T.(2011) Implementación de 9 indicadores de calidad en un laboratorio clínico , Revista médica de Chile, volumen (19). Recuperado de http://www.scielo.cl/scielo.php?pid=S003498872011000200010&script=sci_arttext Herrera, C.(2009) Indicadores en los servicios. Recuperado de http://www.emgesa.com.co/es/Paginas/home.aspx Armijo, M (2013) Lineamientos metodológicos para la construcción de indicadores de desempeño, Recuperado de: http://www.cepal.org/ilpes/noticias/paginas/0/41470/INDICADORES_IEN.pdf Asociacion española para la calidad (2012) Indicadores, Recuperado de: http://www.aec.es/web/guest/centro-conocimiento/indicadores Mora, Luis Anibal (2013) Indicadores de gestión logisticos, Recuperado de: www.webpicking.com/hojas/indicadores.htmapplication/pdfspaUniversidad ECCI, 2014Ingeniería de la construcciónMineral de hierroFábricaTrabajo de grado - Especializacióninfo:eu-repo/semantics/openAccessConstruction engineeringIron oreFactory