Rincón Beltrán, Diego AndrésDuque Chapetón, Yina MarcelaDíaz Peña, Mabel KimahDíaz Castaño, Leidy Johana2021-09-012021-09-012016https://repositorio.ecci.edu.co/handle/001/1412The purpose of this study is to find out the perceptions some of the students of 7th and 8th semester in the ML (Modern Languages) program at ECCI university have, which will be based on three main constructs such as student’s satisfaction degree regarding their English learning, student’s perception about their learning progress with NETs (Native English Teacher) or Non NETs (Non Native English Teachers) and student’s expectations when enrolling on the ML program. In order to develop this study we will research information from different sources and authors, we will also apply different investigation tools like surveys and interviews. These tools will provide us with a clear idea of the students’ point of view about the topic previously mentioned.Abstract 1 Introduction 1.1 Problem statement proposal 2 Research problem 2.1 Problem formulation 3 Objectives 3.1 General 3.2 Specific 4 Justification 4.1 Delimitation 5 Background 5.1 Theoretical framework 5.1.1 Student satisfaction 5.1.2 Student satisfaction regarding nets or non-nets 5.1.3 Customer expectations 5.1.4 Customer expectations about learning English as a second language 5.2 Legal Framework 5.3 Conceptual framework 5.3.1 Customer satisfaction 5.3.2 Native English Teacher (NET) 5.3.3 Non Native English teacher (Non-NET) 5.3.4 Customer expectations 5.3.5 Foreign Language 5.3.6 Customer perceptions 6 Methodology 6.1 Type of research 6.2 Research Method 7 Instruments 7.1 Surveys 7.2 Interviews 7.3 Findings analysis 8 Conclusions57 p.application/pdfengDerechos Reservados - Universidad ECCI, 2016Trabajo de grado - Pregradoinfo:eu-repo/semantics/openAccessInglés nativoEstudiantesSatisfacciónNative englishStudentsSatisfactionhttp://purl.org/coar/access_right/c_abf2