Garzón Gómez, GustavoCastro Pardo, Adriana Lizeth2021-09-092021-09-092016https://repositorio.ecci.edu.co/handle/001/1460Pangea Business Solution is an American company of technological solutions. The Project Manager of the branch in Bogotá has evidenced that, the organizational processes are presenting some failures are affecting the development of the projects for this reason, the present research proposes actions to improve the organizational processes of the company Pangea Business Solution-Bogotá in the light of ISO 9001 or BPR.1. Introduction 2. Project Background 3. Context of the Company 4. Description of the Problem 4.1. Research Question 5. Justification 6. Goals and Delimitation 6.1. General Goal 6.2. Specific Goals 6.3. Delimitation of Research 7. Theoretical Framework 7.1 ISO 9001 Standards 7.1.1 Quality Management System 7.1.2 Quality Management Principles 7.1.3 ISO 9000 and 9001 Standards. 7.1.4 Scope of ISO 9001 Standards. 7.2 Business Process Re-Engineering (BPR) 7.2.1 Business Process Re-Engineering. 7.2.2 Goals of the Business Process Re-Engineering. 7.2.3 Methodology of Business Process Re-Engineering. 7.2.4 Phases of a Business Process Re-engineering. 8. Methodological Framework 8.1 Methodological Approach 8.2 Research Type. 8.3 Data Collection Instrument 8.4 Piloting of the survey. 8.5 Population and Sample. 8.6 Data Analysis. 8.6.1 Initial Diagnosis – General Observation. 8.6.2 Survey Results. 8.6.3 SWOT Matrix. 8.6.4 Actions to improve the organizational processes. 9 Conclusions 10 Projections Bibliographic References Annexes80 p.application/pdfengDerechos Reservados - Universidad ECCI, 2016Trabajo de grado - Pregradoinfo:eu-repo/semantics/openAccessSoluciones tecnológicasProcesosOrganizacionalTechnological solutionsProcessesOrganizationalhttp://purl.org/coar/access_right/c_abf2