Propuesta de mantenimiento y servicio al cliente enfocado en una empresa del sector automotriz

Abstract

This project is based on different strategies to conventional about how good maintenance and customer service vehicles for the entire fleet in the city of Bogotá, based on the concept of maintenance where are transactions for conservation vehicles through inspections and repairs to ensure its smooth operation and reliability. It is also based is cost reduction strategies that will leverage all the resources of the organization and meeting project objectives. For cost reduction strategy in which work methods to attack all areas of the workshop involved will be proposed and at the end will point to the overall objective of the project.