Examinando por Materia "Satisfaction"

Mostrando 1 - 3 de 3

Acceso abierto
Customer satisfaction index with the implementation of a handbook in English as a foreign language in hotel de la ópera restaurants
(Universidad ECCI, 2016) Parra Russi, Diana Catalina; Castro Mercado, Kelly Johana; Sanin Villamil, Keilly Natalia; García Ardila, Alexis
Hotel de la Opera was born from the restoration and joining of two distinguished and renowned houses next to El Teatro Colón, built during the 19th and 20th centuries. The hotel offers a warm, quiet and unique atmosphere, with generous areas and balconies that look over the cobblestone streets, an unforgettable memory of your stay in the capital city of Colombia. This has two places to eat, La Scala and El Mirador which offer a select combination of Mediterranean, International and local dishes in the Bogotá tradition. In this case, the investigation focuses on the customers and staff members from the Hotel restaurants.
Acceso abierto
Native or non-native english teacher at ECCI University in the modern languages program
(Universidad ECCI, 2016) Duque Chapetón, Yina Marcela; Díaz Peña, Mabel Kimah; Díaz Castaño, Leidy Johana; Rincón Beltrán, Diego Andrés
The purpose of this study is to find out the perceptions some of the students of 7th and 8th semester in the ML (Modern Languages) program at ECCI university have, which will be based on three main constructs such as student’s satisfaction degree regarding their English learning, student’s perception about their learning progress with NETs (Native English Teacher) or Non NETs (Non Native English Teachers) and student’s expectations when enrolling on the ML program. In order to develop this study we will research information from different sources and authors, we will also apply different investigation tools like surveys and interviews. These tools will provide us with a clear idea of the students’ point of view about the topic previously mentioned.
Acceso abierto
La satisfacción del cliente interno, base esencial para un buen desempeño laboral.
(Universidad ECCI, 2016) Bello Bernal, Claudia Viviana; Ríos Plazas, Mabel Lilian
Este estudio analizó la satisfacción del cliente interno de AIG SERVICES a fin de tomar medidas de acción para aumentar la satisfacción del empleado. Una herramienta imprescindible en este nivel de estudio fue el uso de la encuesta para identificar el grado de satisfacción del cliente interno, lo que permitió conocer el nivel actual en el que se encuentra la empresa en cuanto a fortalezas y debilidades en el ámbito laboral.