Diseño y propuesta de un indicador de nivel de servicio para el almacén de la empresa Diaco de Colombia

Abstract

This project aims to solve the problem concerning the general store DIACO management company for this has had the collaboration of a co-worker who works in the company in this area and highlights the need to assess and a proposal that will allow the organization to identify the flaw that have been presented in the service area in the store. Why create and implement indicators that will enable the company to improve its "level of service" also improving its inventory process at any level within the company is evident, this confirms the scope of the proposal, together with their limitations. The objectives and purposes for which has developed this proposal are described. In support of the proposal, a framework that can identify the flaws and problems currently facing the company general store DIACO COLOMBIA and are causing the level of satisfaction and service quality of the company is set to display as affected. It continues with the frame of reference, which is the pillar that allows supporting and support the proposal that the company will be presented, focusing characteristics and situations into the general store and the management and control of inventory properly and supply thereof, procedures that will enable the organization to develop practical and sustainable solutions for the management of inventories and stocks by type of stock that works; Following a conceptual framework to characterize all elements involved in the research process and the basis of the proposal, specific and timely topics such as logistics warehousing and inventory management are defined.