Examinando por Materia "Advice"

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Acceso abierto
Desarrollo de consultoría para medir la gestión de mantenimiento en Innovapor S.A.S.
(2016) Guzmán Laverde, Jorge Vicente; Rojas Gazabon, Andrés Ricardo; Pinto Joya, Sandra Milena
This paper explores the consultancy carried out through an audit in the management and maintenance of the company INNOVAPOR S.A.S, by means of the model applied in Eglobalt Technology S.A.S. using the University of Talca which lies in the quantitative assessment of the current status of maintenance This audit is intended to carry out an assessment and to publicize solutions by means of plans of action to the novelties found, also close gaps in procedures, times, spare parts, labor, etc., giving the company more opportunity for growth and profitability in the short term. The proposal to measure the within this audit were resolved different matrixes that are focused on the identification of the company, the criticality of routes of inspection, information management on computers, status of current maintenance history of maintenance costs and effectiveness of current maintenance. With these parameters evaluated were can generate graphs diagnostics that we indicate in what state is the maintenance of the company. Maintenance management through the consultancy seeks to optimize the practices of the service and the attention to the equipment installed in the company. Subsequently to be with these results can be reached to give action plans in each of the items evaluated showing their costs and impacts for staff both administrative and operational.
Acceso abierto
Desarrollo de un proceso de consultoría para medir la gestión de mantenimiento, caso equipos para estaciones de suministro de combustible y lubricantes
(2016) Serna, Yeison Camilo; Reyes, Yeisson Ángel
Acceso abierto
Optimización del tiempo de respuesta en los puestos de trabajo de una entidad financiera a través de la aplicación de la metodología Kaizen
(2014) Muñoz Casallas, Pedro; Moreno, María Isabel
For the development of this report disclosed the activities carried out in the Call Center of a financial institution, to see opportunities for improvement so we can apply some methodological tool that enables the implementation of the Philosophical Kaizen, from the Cycle PDCA. The main steps of the implementation of this method are set forth throughout the entire document. In the first and second chapter, references to the proposal made you want to develop, and in turn pose the problem that we see in the call center, which is causing some problems with respect to the final results, and does not allow the achievement of the objectives. In the third and fourth chapters, are the objectives and rationale. Objectives that are required to comply with the normal development of the monograph, as if to get the desired results. And justified by reason and that is the need to develop research. Citing the opportunity for improvement in the process, found during the investigation, revealing the consequences that can be generated by not seeking optimal solutions. In the fifth and sixth chapter refers to the theoretical framework and the type of research that was implemented for the progress of the essay is. In the theoretical framework used as a basis other local, national and international case studies, where authors analyze each similar to problems raised in this monograph, which allows us to use as drought to develop our main goal. In the seventh chapter is methodological development, where disclosed the main features of the method used, called Kaizen or continuous improvement and PDCA cycle, like all activities carried out during the implementation of the same for implementation and development objectives. In the eighth chapter and ninth, the sources of information with reference to the most important that were used to support the development of monograph, in the ninth chapter all management costs was observed, the use that he be found to the creation of the proposed improvements to the process in the Call Center. In the tenth chapter all beneficial to be obtained by implementing the proposed improvements, which will cover all those involved in the process are mentioned. In the 9 eleventh chapter are recorded all findings and recommendations to the authors you, we as results of research work and application in the present monograph prepared. And finally in the tenth second and thirteenth chapters, are all sources of information taken as aid consultation and guidance for the completion of the essay. "Optimization of response time in the jobs of a financial institution through the implementation of the Kaizen methodology."