Examinando por Materia "Telecommunication"

Mostrando 1 - 4 de 4

Acceso abierto
Caracterización de hipoacusia neurosensorial en un Call Center de la ciudad de Bogotá
(2015) Mora Agudelo, Adriana Angélica; Niño Coronado, Diego Fernando
One of the economic sectors of greater growth in our country is the Call Center, where thousands of people work to answer calls of millions of users of large and small companies. This phenomenon has increased in our country thanks to the geographic position of Colombia and to the neutral Spanish that we use, these two characteristics being the increased interest from large companies that put the trust their customer in different Call Center in this moment. But the Call Center not only represent an economic growth, also It has made it possible reveal important health problems as work disorders musculoskeletal or hearing problems as the Hipoacusia Neurosensorial, the latter being the focus of this research covering a specific population of operation of a company dedicated to the activity of Call Center in the city of Bogota to capture information related to personal background , ear background, recreational and background extra-auditivos effects that allowed to find that 11% of the women and men surveyed suffered loss of Audicion. Likewise provides work brings initiatives organizational impact as the adjustments to the procedures of selection and recruitment of the organization under review where the occupational entrance exams are included and apply to all the agents entering the company.
Acceso abierto
Diseño del sistema de gestión de protección contra caídas de la empresa Ingecitel JHS S.A.S.
(2016) Murillo Mendoza, Jissette Jeanettie; Salgado Lara, Jorge Hernán
Acceso abierto
Optimización del tiempo de respuesta en los puestos de trabajo de una entidad financiera a través de la aplicación de la metodología Kaizen
(2014) Muñoz Casallas, Pedro; Moreno, María Isabel
For the development of this report disclosed the activities carried out in the Call Center of a financial institution, to see opportunities for improvement so we can apply some methodological tool that enables the implementation of the Philosophical Kaizen, from the Cycle PDCA. The main steps of the implementation of this method are set forth throughout the entire document. In the first and second chapter, references to the proposal made you want to develop, and in turn pose the problem that we see in the call center, which is causing some problems with respect to the final results, and does not allow the achievement of the objectives. In the third and fourth chapters, are the objectives and rationale. Objectives that are required to comply with the normal development of the monograph, as if to get the desired results. And justified by reason and that is the need to develop research. Citing the opportunity for improvement in the process, found during the investigation, revealing the consequences that can be generated by not seeking optimal solutions. In the fifth and sixth chapter refers to the theoretical framework and the type of research that was implemented for the progress of the essay is. In the theoretical framework used as a basis other local, national and international case studies, where authors analyze each similar to problems raised in this monograph, which allows us to use as drought to develop our main goal. In the seventh chapter is methodological development, where disclosed the main features of the method used, called Kaizen or continuous improvement and PDCA cycle, like all activities carried out during the implementation of the same for implementation and development objectives. In the eighth chapter and ninth, the sources of information with reference to the most important that were used to support the development of monograph, in the ninth chapter all management costs was observed, the use that he be found to the creation of the proposed improvements to the process in the Call Center. In the tenth chapter all beneficial to be obtained by implementing the proposed improvements, which will cover all those involved in the process are mentioned. In the 9 eleventh chapter are recorded all findings and recommendations to the authors you, we as results of research work and application in the present monograph prepared. And finally in the tenth second and thirteenth chapters, are all sources of information taken as aid consultation and guidance for the completion of the essay. "Optimization of response time in the jobs of a financial institution through the implementation of the Kaizen methodology."
Acceso abierto
Programa de buenas prácticas para el autoreporte de condiciones de seguridad y salud en el teletrabajo autónomo y suplementario
(2016) Villegas Gómez, Jenniffer Carolina; Carillo Ortega, Jennie Ingrid; Moncada, Luz Marleny