Propuesta de una metodología logística para mitigar el impacto negativo que generan las notas crédito sobre la facturación para una empresa del sector de aseo

Abstract

The proposed of a logistics’ methodology to mitigate the negative impact generated by Credit Notes on billing for a company of cleaning sector is done in order to provide a solution to the problem generated by the returns on orders due to developments in the area of preparation and delivery of goods. The approach of the proposal is exposed through a distribution plan, training staff, programs process flow and an alternative as definition of indicators to improving the logistics’ process in the company. For the structure of the proposed, it was analyzed under information supplied directly by the company and as secondary sources academic support methodologies and tools that can contribute positively to respond to the issues raised when they were performed. The proposal is supported by several subjects of specialization in production and international logistics point of views by the authors, for application to a real case and provide knowledge to serve as an instrument to provide continuous improvement to local business.