Caracterización de hipoacusia neurosensorial en un Call Center de la ciudad de Bogotá

Abstract

One of the economic sectors of greater growth in our country is the Call Center, where thousands of people work to answer calls of millions of users of large and small companies. This phenomenon has increased in our country thanks to the geographic position of Colombia and to the neutral Spanish that we use, these two characteristics being the increased interest from large companies that put the trust their customer in different Call Center in this moment. But the Call Center not only represent an economic growth, also It has made it possible reveal important health problems as work disorders musculoskeletal or hearing problems as the Hipoacusia Neurosensorial, the latter being the focus of this research covering a specific population of operation of a company dedicated to the activity of Call Center in the city of Bogota to capture information related to personal background , ear background, recreational and background extra-auditivos effects that allowed to find that 11% of the women and men surveyed suffered loss of Audicion. Likewise provides work brings initiatives organizational impact as the adjustments to the procedures of selection and recruitment of the organization under review where the occupational entrance exams are included and apply to all the agents entering the company.