Propuesta de aplicación de herramientas Lean al sector educativo (Lean Education)

Abstract

Based on the regulations of the Colombian Educational Legislation and some of the highest standards for higher education in countries such as Finland and Singapore, a Lean Manufacturing tool is designed and proposed for the diagnosis of certain administrative, academic and pedagogical processes carried out by a higher education entity. This work intends to be useful to support the quality of service verification processes provided by Colombian HEIs, since it allows the identification of frequent “wastes” in the procedures executed by their dependencies. Lean Manufacturing tools allow us to identify and reduce activities that do not add value to the product (waste) and thus generate clean manufacturing which leads us to reduce customer costs and be able to include continuous improvement processes The Education system in countries such as Finland and Singapore have shown that through the correct administration of the different processes, taking into account where they come from and which process they will impact, it has been possible to generate continuous improvement in education, guaranteeing the highest quality standards. Additionally, according to the article published on the BBC on May 13, 2015, ―Five Lessons for Latin America of the highest global ranking of education‖ (Martins, 2015) Education should focus (…) on the correct development of learning (… ) and, according to Erick Hanushek, professor at Stanford University ―It is no longer enough to know how to read and write‖, but also “to have the ability to understand and use information critically, develop the ability to reason with concepts (…) and drawing conclusions based on evidence "thus allows us to keep in mind that deeper learning must be guaranteed in a more competitive and sustainable development environment away from all those elements (procedures) of little or no educational significance. The Colombian Educational System and the quality assessment of Higher Education Institutions (HEI) is carried out under the result of each procedure, often without taking into account 13 the next stage, evaluating them as independent entities and not as a system relationship. The countries that lead the quality ranking apply successful strategies that can be thought of to be implemented in Colombia and thus strive to achieve better levels of quality and competitiveness for the Institution and for the country. Consequently, a characterization of Lean tools applicable to the educational industry as a joint body in all its areas is carried out, at the same time that the different Colombian standards for the creation and certification of high quality of higher education institutions are reviewed ( IES) and take into account certain aspects of quality in the education of two countries that head the list of the best (Finland and Singapore) to develop and propose a Benchmark for the evaluation of the processes of the IES in Colombia and a matrix of applicability of tools read in front of the person in charge of the process.