(Universidad ECCI, 2021) Vargas Quicazán, Edgar Alberto; Urián Tinoco, Miguel Ángel
This work is about the development of a proposal for the design and planning of the
Supply Chain for BPO companies in the Record Management business line, a sector that due to
market conditions requires a more adequate identification of the composition and behavior of the
supply chain in order to be more competitive and be able to response with capacity at the time of
projects execution. This proposal is based on the analysis of the different performance evaluation
models that allow the study of each of the links in the chain and their interaction, as well as the
study of the impact of the stakeholders that can contribute to the proper use of resources and the
improvement on the information use.
